I make no apology for my language and before the PC brigade kick off.....this is not a racial post.....I am not racial.....just pissed off with companies with call centres based in India who insist in giving the staff "english" names like "Sharon" and "Mike" who are trained only to follow a script and have no escalation back to the UK!
We bought mum and dad a PC for Christmas, and my brother signed them up to the "fantastic" Tiscali deal. On Monday, the proposed "switch" date, my parents phone service was cut by BT. Tiscali have yet to set the line up, leaving my parents with no phone line. My brother, as he set it up, started ringing on Monday. He was advised it would take 3 days. He called Weds and some Indian girl called Sharon or Susan said as he was not the account holder he couldn't deal with the issue. Despite him speaking to three people on Monday! 
They requested my dad call, erm.....using what????????
They then said they would call back in 5 hours, and would he get my dad to his house to await the call (in the winter, at night......erm no!)
The 5 hours passed and a my brother again called Tiscali who said they had escalated the call to 3rd line support 
Give them 2 days. My brother said I will call tomorrow.
9pm....I call.....whilst on hold I watched Trial & Retribution and an episode of Journeyman 
I advised the Call Handler, and her Supervisor that someone at Tiscali had until 12noon to call me (someone from ENGLAND!!!) and if not the email I have prepared will be sent to the editor of every national newspaper and to Ofcom. Took me an hour to get that across!!!
They asked for 2 days to "work" on the line
I await the noon deadline!
....they are all fairly crap........
2008-01-25 @ 09:39